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COVID-19 Updates & Current Policies

Updated 12/8/2022:

Although Dane County is lifting its indoor mask mandate, the policies of masking will remain in effect in the clinic, regardless of vaccination status. This clinic is a health care facility and, as such, will continue to follow what the local hospitals and medical clinics are implementing for protocols. Thank you for understanding!

Please note the following as reminders:

  • It is no longer necessary to call the clinic before you come to the door.
  • Please continue to fill out the COVID screening questionnaire before your appointment.

Thank you for helping us keep our most vulnerable patients as safe as possible.


Updated as of 12/8/2022:

COVID-19 has changed how the clinic operates. A general overview is offered first, followed by additional information for 1) Acupuncture and 2) Enzymes and Source of Stress Exams.

Preparing for your visit
Please read these office policies to understand your role in promoting a safe environment for us and others in our community.

  • A mask is required in the clinic at this time. Please bring your own.
  • Please arrive at your scheduled time. Please do not arrive more than 5 minutes early or more than 5 minutes late. PLEASE double check your appointment reminders (email and/or text) for your allotted time.
  • If you have any symptoms, such as a cough or fever, please reschedule.
  • If a family member or a contact has these symptoms now or in the last 14 days, please reschedule.
  • Please do not bring people with you unless we have made prior arrangements.
  • All patients will be required to fill out a COVID-19 Informed Consent form before
    arriving. If you have already set up your Patient Portal through our patient management software, you can navigate to this consent form in the appointment reminder email. If technical difficulties prevent you from finding the form, we will have you fill out the form at your next appointment.
  • We will be doing a Screening Questionnaire before every appointment.
  • All services are by appointment only; no walk-ins will be allowed.
  • Payments can be made before or after your appointment. Or by telephone.

Here is what to expect in the clinic for procedural flow:

  • The clinic doors will again be open during office hours. Still no walk-ins will be allowed. 
  • You no longer have to call from your car before entering the clinic.
  • Appointments are staggered to limit the number of people in the common areas and allow for extra sanitation between appointments.
  • You are asked to wait in your vehicle until 5 minutes before your appointment time. If you have a driver, that person should wait in the car or elsewhere for the duration of your appointment. We are trying to limit the number of people in the waiting area.
  • Please do not carry in anything larger than a purse.
  • As soon as you come in the door, please sanitize your hands at the sanitizer station near the door.
  • We are no longer checking temperatures. But if you have a fever or feel ill please call to reschedule.
  • Staff will be wearing masks and practicing social distancing as much as possible. Patients will be asked to do so as well. Please bring your own mask. You will be provided a mask if you do not have one. 
  • If you will not wear a mask because of a medical condition, please let us know in advance of your appointment. We reserve the right to reschedule you. 
  • After your treatment please pay, schedule your follow up and leave the waiting area as soon as you can.
  • If you prefer, payments can be collected over the phone. We now have the capability of securely storing your credit cards.

As we continue to learn more about COVID-19, changes will more than likely occur.

We have implemented the following precautions to ensure your safety during your visit:

  • Stringent sanitation protocols will be adhered to between each client and throughout the day, using EPA-certified disinfectants.
  • All upholstered furniture items and waiting room materials (including water and cups) have been removed, sanitized, or covered with clean sheets.
  • As usual, all linens are changed between each client. All touched surfaces are disinfected.
  • Acupuncture tables will be covered with a clean sheet to meet cleaning guidelines.
  • Extra padding and heating pads are again being used. They are covered with new linens after each client.


We are booking acupuncture appointments by phone and on line again.

We may at times have restrictions on all other accessory services we typically offer. Ask at the time you schedule.


If you need enzymes, please call the clinic to place your order, ideally a week before you run out. We are carrying inventory in the clinic once again but PLEASE CALL TO PLACE YOUR ORDER. 


Thank you again for your patience and understanding. Because we are licensed and regulated, we must follow all of the mandates being set for us to ensure the lowest risk and the greatest safety for all. We have a variety of patients, including patients going through chemo and in significant pain, so we all must do due diligence to provide for those who are potentially immunocompromised.

If you have any questions, concerns, or feedback, please let us know. 

Dry needling? Please read:
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COVID-19 Updates - Pivotal Point in Oregon Wisconsin



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