Notice of Privacy Practices
Pivotal Point Acupuncture & Wellness Center LLC
221 Hayler Court
Oregon, WI 53575
Effective Date: September 22, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Pivotal Point Acupuncture & Wellness Center LLC ("Pivotal Point," "we," "us," or "our") is committed to protecting the privacy of your health information.
This Notice of Privacy Practices ("Notice") describes how we may use and disclose your protected health information ("PHI"), your rights regarding your PHI, and certain obligations we have concerning your PHI.
We are required by law to maintain the privacy of your PHI, provide you with this Notice describing our legal duties and privacy practices, and follow the terms of the Notice currently in effect.
1. How We May Use and Disclose Your Health Information
We may use or disclose your PHI without obtaining your written authorization for purposes permitted by applicable law, including the following:
Treatment
We may use or disclose your PHI to provide, coordinate, or manage your healthcare and related services.
For example, we may use information about your health history, symptoms, medications, or previous treatments when providing acupuncture, Tui Na massage, cupping, or other services.
We may also disclose appropriate information to another healthcare provider involved in your care when permitted by law.
Payment
We may use or disclose your PHI to obtain payment for services we provide.
Pivotal Point is a self-pay practice and does not bill health insurance. Nevertheless, payment-related uses or disclosures may be necessary to process payments, maintain financial records, or otherwise obtain payment for services.
Healthcare Operations
We may use or disclose your PHI for healthcare operations when permitted by law.
Healthcare operations may include activities such as quality assessment, business planning, administrative activities, compliance, auditing, and improving the quality and efficiency of our services.
2. Other Permitted or Required Uses and Disclosures
We may also use or disclose your PHI without your authorization when permitted or required by applicable law, including for purposes such as:
- Public health activities;
- Reporting certain diseases or conditions as required by law;
- Reporting adverse events related to products or services;
- Health oversight activities;
- Activities involving judicial or administrative proceedings;
- Law enforcement purposes when legally permitted;
- Coroners, medical examiners, or funeral directors when applicable;
- Organ, eye, or tissue donation and transplantation purposes;
- Research when permitted by applicable law;
- Preventing or reducing a serious and imminent threat to health or safety;
- Specialized government functions;
- Workers' compensation purposes; and
- Other uses or disclosures required by law.
We will only use or disclose PHI as permitted or required by applicable law.
3. Uses and Disclosures Requiring Your Authorization
Certain uses and disclosures of PHI require your written authorization.
Except as otherwise permitted by law, we will obtain your written authorization before using or disclosing your PHI for purposes that require authorization.
You may revoke an authorization in writing at any time, except to the extent that we have already relied upon the authorization.
Revocation requests should be submitted to our Privacy Officer using the contact information at the end of this Notice.
4. Your Rights Regarding Your Health Information
You have certain rights regarding your PHI. These rights include:
Right to Inspect and Obtain a Copy
You generally have the right to inspect and obtain a copy of PHI that may be used to make decisions about your care, subject to applicable legal limitations.
Requests should be made in writing to our Privacy Officer.
We may charge a reasonable, cost-based fee when permitted by law.
Right to Request an Amendment
If you believe information we maintain about you is incorrect or incomplete, you may request that we amend the information.
Your request must be made in writing and should explain why you believe the information should be amended.
We may deny a request in certain circumstances permitted by law.
Right to an Accounting of Certain Disclosures
You generally have the right to request a list of certain disclosures of your PHI made by Pivotal Point, subject to applicable exceptions and limitations.
Right to Request Restrictions
You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations.
We are not required to agree to every restriction request.
However, when applicable law requires us to agree to a requested restriction, we will comply with the applicable requirement.
Right to Request Confidential Communications
You may request that we communicate with you about your health information by a particular method or at a particular location.
For example, you may request that we contact you by telephone rather than email or communicate with you at a particular address.
We will accommodate reasonable requests when required by applicable law.
Right to Receive a Paper Copy of This Notice
You have the right to request a paper copy of this Notice at any time.
You may also obtain an electronic copy of this Notice through our Website.
5. Special Requests Regarding Electronic Communications
Electronic communications, including email and text messaging, may involve privacy and security risks.
If you choose to communicate with Pivotal Point through electronic methods, we will use reasonable safeguards appropriate to the communication method.
Where available, we encourage patients to use secure patient-portal or other designated secure communication methods for sensitive health information.
Please do not send highly sensitive health information through ordinary email, website contact forms, or text messages unless Pivotal Point has specifically instructed you to do so.
6. Appointment Scheduling
Pivotal Point uses Jane to facilitate online appointment scheduling and related practice-management functions.
Information you provide through Jane may include personal information, appointment information, and health-related information necessary for scheduling and providing services.
Information submitted through Jane may be subject to Jane's own privacy and security practices in addition to Pivotal Point's obligations under applicable law.
7. Appointment Reminders and Communications
We may use your contact information to communicate with you about appointments, scheduling, treatment-related matters, payments, and other healthcare or administrative matters.
Depending on your preferences and the communication method available, these communications may occur by telephone, voicemail, text message, email, patient portal, or other communication methods.
You may request reasonable restrictions or alternative communication methods as described in this Notice.
8. Individuals Involved in Your Care
When permitted by law, we may disclose relevant PHI to a family member, close personal friend, or other person you identify as being involved in your care or payment for your care.
We may also disclose relevant information to a person involved in your care when permitted by law and, where applicable, when you agree or do not object to the disclosure.
9. Required by Law
We may use or disclose your PHI when required to do so by federal, state, or other applicable law.
We will comply with applicable legal requirements governing the privacy and disclosure of PHI.
10. Breach Notification
If we discover a breach of unsecured protected health information that requires notification under applicable law, we will provide notifications as required by law.
11. Our Responsibilities
Pivotal Point is required by law to:
- Maintain the privacy of your PHI;
- Provide you with this Notice describing our legal duties and privacy practices;
- Follow the terms of the Notice currently in effect;
- Notify affected individuals as required by law following a breach of unsecured PHI; and
- Comply with applicable federal and state privacy requirements.
We reserve the right to change our privacy practices and this Notice.
If we make a material change to our privacy practices, we will make the revised Notice available as required by law.
12. Questions and Privacy Complaints
If you have questions about this Notice or believe your privacy rights have been violated, please contact:
Franciska Anderson
Owner / Privacy Officer
Pivotal Point Acupuncture & Wellness Center LLC
221 Hayler Court
Oregon, WI 53575
You may contact the Privacy Officer regarding questions, requests, concerns, or complaints about the privacy of your health information.
You will not be retaliated against for filing a privacy complaint.
13. Complaints to the U.S. Department of Health and Human Services
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated.
Information about filing a complaint is available through the U.S. Department of Health and Human Services, Office for Civil Rights.
Filing a complaint with Pivotal Point or with the Office for Civil Rights will not affect the care or services you receive from Pivotal Point.
14. Contact Information
Pivotal Point Acupuncture & Wellness Center LLC
Franciska Anderson, Owner / Privacy Officer
221 Hayler Court
Oregon, WI 53575
Website: pivotalpointonline.com
Effective Date: September 22, 2026
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