Pivotal Point Where healing happens.

Privacy Policy

Effective Date: September 22, 2026

Pivotal Point Acupuncture & Wellness Center LLC ("Pivotal Point," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using pivotalpointonline.com (the "Website") and when interacting with our practice.

This Privacy Policy explains how we may collect, use, disclose, and protect information obtained through our Website and our business operations.

This Privacy Policy is intended to address information collected through the Website and is separate from any Notice of Privacy Practices that may apply to protected health information maintained by Pivotal Point under applicable federal or state law.

1. Information We Collect
Depending on how you interact with Pivotal Point, we may collect information such as:

• Your name;
• Mailing address;
• Email address;
• Telephone number;
• Appointment information;
• Information you provide when contacting us;
• Information provided when purchasing supplements or other products;
• Payment and transaction information;
• Information provided through appointment scheduling or patient-management systems;
• Information necessary to provide acupuncture, Tui Na massage, cupping, and related services; and
• Information you voluntarily provide through forms, communications, or other interactions with us.

Health or medical information may be collected as part of providing services to you. Health information is handled according to applicable privacy laws and, where applicable, Pivotal Point's Notice of Privacy Practices.

2. Information Collected Through the Website
When you visit the Website, certain technical information may be collected automatically by the Website or by third-party services used to operate the Website.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website or page;
• General Website usage information; and
• Other technical information necessary to operate, maintain, and secure the Website.

We may use this information to maintain Website security, understand Website usage, improve our Website, and troubleshoot technical issues.

3. Appointment Scheduling
Pivotal Point allows patients to schedule appointments through the Jane online scheduling platform.

When you schedule an appointment, information you provide may be collected and processed through Jane in accordance with the terms and privacy practices applicable to that platform.

Appointment-related information may include your name, contact information, appointment details, intake information, and other information necessary to facilitate your care and appointment.

Pivotal Point does not control the privacy practices of third-party platforms. We encourage you to review the applicable privacy information provided by Jane before submitting information through its platform.

4. How We Use Information
We may use information we collect to:

• Schedule and manage appointments;
• Provide acupuncture, Tui Na massage, cupping, and related services;
• Communicate with you about appointments and services;
• Process payments;
• Process supplement and product purchases;
• Respond to questions and requests;
• Maintain business and patient records;
• Improve our Website and services;
• Protect the security of our Website, systems, patients, and business;
• Comply with legal and regulatory requirements; and
• Carry out other purposes permitted by applicable law.

Health information will be used and disclosed as permitted or required by applicable law and, where applicable, HIPAA.

5. Payment Information
If you purchase services or supplements, payment information may be processed by third-party payment processors.

Pivotal Point generally does not need to retain complete credit or debit card numbers when payment is processed through a third-party payment provider.

Payment processors may have their own privacy policies and terms governing their handling of payment information.

6. Supplements and Product Purchases
When you purchase supplements or other products from Pivotal Point, we may collect information necessary to process and fulfill your purchase.

This may include your name, contact information, purchase information, payment information, and shipping information when applicable.

We may retain transaction records as required for accounting, tax, legal, and business purposes.

7. How We Share Information
We may share information with service providers and other third parties when reasonably necessary to operate our business and provide services.

These may include:

• Appointment scheduling and practice-management providers;
• Payment processors;
• Website hosting and technology providers;
• Email and communication providers;
• Professional advisers;
• Accounting and administrative service providers; and
• Government authorities or other parties when required or permitted by law.

Where applicable, protected health information will only be used or disclosed as permitted by the applicable privacy laws and Pivotal Point's Notice of Privacy Practices.

We do not sell your protected health information.

8. Health Information
Information relating to your health or treatment may receive additional protections under federal and state law.

If Pivotal Point is subject to HIPAA with respect to your information, our use and disclosure of protected health information will be governed by HIPAA and our Notice of Privacy Practices.

HIPAA provides certain rights regarding protected health information, including rights relating to access, correction, confidential communications, restrictions, and complaints. (HHS.gov: https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html)

 

Nothing in this Website Privacy Policy is intended to replace or modify any applicable Notice of Privacy Practices.

9. Communications
If you provide your telephone number or email address, we may use it to communicate with you regarding appointments, services, purchases, requests, and other business-related matters.

We may also send administrative communications that are necessary to provide services to you.

If we send optional marketing communications, you may unsubscribe using the instructions provided in those communications, where applicable.

10. Cookies and Analytics
The Website may use cookies, analytics tools, or similar technologies to operate the Website, understand Website traffic, remember preferences, and improve Website functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

11. Third-Party Websites
The Website may contain links or integrations to third-party websites or services, including appointment scheduling and payment services.

Pivotal Point is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information maintained by Pivotal Point.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that information transmitted over the Internet will be completely secure.

13. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and patient records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

Health records may be retained for periods required by applicable law.

14. Children's Privacy
The Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

15. Your Privacy Choices
Depending on the type of information involved and applicable law, you may have rights concerning your personal information or protected health information.

These rights may include requesting access to information, requesting corrections, requesting certain restrictions, or asking questions about how information is used.

Additional rights may apply under HIPAA or other applicable laws.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us
Questions regarding this Privacy Policy may be directed to:

Pivotal Point Acupuncture & Wellness Center LLC
221 Hayler Court
Oregon, WI 53575
Website: pivotalpointonline.com